User Data Deletion Policy
Sandralia Hotel
1. Overview
Sandralia Hotel respects your right to privacy and provides you with the ability to request deletion of your personal data in accordance with applicable laws such as the Nigeria Data Protection Regulation (NDPR), General Data Protection Regulation (GDPR), and other international privacy standards.
2. What Data Can Be Deleted?
Upon request, we can delete the following categories of personal data:
-
Account profile (name, contact info, login credentials)
-
Booking history and reservation records (where retention is not legally required)
-
Payment method data (not stored directly but deleted from third-party processors if applicable)
-
Guest preferences and saved service requests
-
Online account usage data (e.g., app sessions, cookies, logs)
-
Restaurant, lounge, or room service order history
-
AI assistant interaction history (if stored)
3. What Data May Be Retained?
Some data may be retained where required by:
-
Legal obligations (e.g., hotel guest records for immigration or tax)
-
Regulatory compliance (e.g., financial reporting for up to 7 years)
-
Security or fraud prevention (e.g., CCTV footage within retention policies)
-
Legitimate business interests (e.g., resolving disputes, enforcing agreements)
All retained data is securely stored and protected.
4. How to Request Deletion
To request deletion of your personal data:
By Email:
Send a request to [email protected] or [email protected] with:
-
Full Name
-
Email or Phone Number used in your booking/account
-
Description of data to be deleted
-
A copy of valid ID (to verify identity)
In-App:
Go to Settings > Privacy > Delete My Data
(available if using Sandralia Hotel’s mobile app)
5. Processing Timeline
-
We will confirm receipt of your request within 7 business days.
-
If your request is valid and identity is verified, we will delete the data within 30 calendar days.
-
You will receive written confirmation of deletion.
6. Questions or Complaints
If you have any questions or concerns about your data, contact:
Data Protection Officer
Sandralia Hotel
Email: [email protected]
Phone: +234 [Insert Number]
