Sandralia Hotel by White Stones

Sandralia Hotel is a premier 4-star destination in Jabi, Abuja, blending luxury and business. Featuring 102 rooms with heated floors, we offer a world-class fitness center, in-house boutique, professional barber shop, and an outdoor pool. Strategically located near Jabi Lake Mall and 30 minutes from the airport, we provide 32,000 sq ft of event space for weddings and summits, plus expansive secure parking. Discover your sanctuary in the heart of Nigeria’s capital.

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Terms & Conditions

TERMS & CONDITIONS – SANDRALIA HOTEL

1. Introduction

These Terms and Conditions govern all bookings, stays, and use of services at Sandralia Hotel, located in Abuja, Nigeria. By making a reservation or using our services, you agree to comply with these terms.

2. Reservations

All reservations are subject to availability and confirmation by the hotel. Guests must provide accurate personal, contact, and payment information at the time of booking. The hotel reserves the right to refuse or cancel any reservation where false or incomplete information is provided.

3. Check-In and Check-Out

  • Check-in time: As communicated at booking confirmation
  • Check-out time: As communicated at booking confirmation Early check-in or late check-out may be subject to availability and additional charges.

4. Payments

We accept secure and convenient payment methods including:

  • Bank transfers
  • Debit and credit cards (Visa, MasterCard, Verve)
  • Approved online payment gateways

Full or partial payment may be required to confirm bookings depending on the selected rate plan. All payments must be completed as instructed during booking.

5. Cancellation Policy

Cancellations must be made within the time frame specified at booking confirmation. Late cancellations may attract charges or forfeiture of deposits. Non-refundable rates are strictly not eligible for refunds.

6. Refund Policy

Refunds, where applicable, will be processed using the original payment method. Processing time may vary depending on the bank or payment provider. Service charges and non-refundable bookings are excluded from refunds.

7. No-Show Policy

Failure to arrive on the scheduled check-in date without prior cancellation will be considered a “no-show.” In such cases, the full booking amount or deposit may be forfeited.

8. Guest Conduct

Guests are expected to behave respectfully and comply with hotel rules. Any damage to hotel property or disruptive behavior may result in charges, eviction, or refusal of service.

9. Liability Disclaimer

Sandralia Hotel shall not be held liable for:

  • Loss of personal belongings
  • Delays or disruptions caused by external factors (power, network, or force majeure)
  • Injuries or damages arising from guest negligence

Guests are responsible for their personal safety and belongings during their stay.

10. Right to Refuse Service

The hotel reserves the right to refuse service or terminate a stay without refund in cases of policy violation, misconduct, or security concerns.

11. Changes to Terms

Sandralia Hotel reserves the right to update or modify these Terms and Conditions at any time without prior notice.